ITSM Administrator

Any bachelor’s degree in IT domain

Certification desirable: ITIL, ServiceNow

administration, Project Management

Post Qualification Experience:

Min 10 years experience in IT/Service Delivery

Bank is among India’s leading private banks with a pan-India footprint. In its centenary year, the bank offers exciting opportunities for dynamic individuals to join its highly competent workforce.

Job Role:

Experience in implementing and managing ITSM tool (ServiceNow). The candidates will play a strategic /operational role in implementing and managing the ITSM tool. The

candidate will have a solid understanding of ITSM which is in the cloud SAAS platform.

* The candidate should have a positive attitude and excellent communication skills to effectively implement the solution.

* ITSM administrator is responsible for planning, design, management, maintenance, and support for modules the bank has licensed.

* ITSM administrator is SPOC for the ITSM platform.

* Drive the implementation of the ServiceNow project in coordination with the implementation partner and thereafter manage the ITSM tool independently.

* Other roles and responsibilities

* Candidates will have to collaborate with RBI, the internal audit dept, the Compliance Dept, the CISO Office, and internal IT teams to respond/prepare all IT Audit

compliances within stipulated timelines.

* Ensuring all the regulatory returns are prepared and submitted to CISO/CCO/Audit Dept within the stipulated timeframe.

Skills/certifications

* Experience in implementing, monitoring, and managing ITSM tool (Preferably Servicenow) which at present comprises of following modules:

* IT Services Management (tickets, alerts, escalations incident management, Knowledge management, Service Catalog etc)

* IT Operations Management (Discovery, Service Mapping, Event Management, etc)

* IT Asset Management (Hardware asset management and Software asset management)

* Security Operations (Vulnerability Response) in ServiceNow.

* Integrated Risk Management in ServiceNow.

* Having knowledge /experience of continuous improvement of the IT processes and the ability to share knowledge with other colleagues.

* Having a working knowledge of the ITIL framework.

* Knowledge of Cloud Computing

✓ Ability to interpret regulatory guidelines in the IT domain

✓ Knowledge on ISO 27001:2013 and other standards.

✓ Knowledge of articulating policies /procedures for the bank’s IT Domain

✓ Keeping abreast of the latest trends in the IT domain.

✓ Ability to draft compliance to audit observations.